Frequently Asked Questions
1) How do the tee shirts fit?
Most Storyville tees are printed on either 100% cotton, American Apparel tee shirts or 60% polyester, 40% cotton Next Level female v-neck tee shirts. These shirts are not pre-shrunk, so they will shrink if they are placed in the dryer. The unisex-cut American Apparel tee shirt is cut like a traditional men's tee shirt, although it runs about a half-size smaller than Hanes, Fruit of the Loom or Gildan brand t-shirts. The female-cut American Apparel tee shirt is significantly smaller than the unisex cut (a female XL is about the same size as a unisex medium tee). Compared to the unisex cut, the female cut tee has smaller sleeves, is more narrow in the torso and is shorter in length. The Next Level female v-neck tees are a bit roomier than the American Apparel female tees, but you should still go up a size when ordering.
The fabric blend and brand of the apparel will be noted on the product page. Click here to see sizing charts for the unisex cut and the female-specific cut American Apparel jersey-style tee shirts. Click here to see sizing charts for the Next Level female v-neck tee shirt.
2) I bought a shirt online. How long will it take to reach me?
Most Internet orders ship within 72 hours of purchase. In certain cases, items may take one to two weeks to ship. Since all of our items are printed by hand in small batches, we run out of sizes a lot of times, but we're usually fairly quick to print another batch. Once an item has shipped, it usually takes 3-5 days to reach you. All items are shipped via the US Postal Service (please don't cancel Saturday delivery, USPS!). Shipping for all orders is a flat rate of $3.50 (no matter how many items you order). Shipments that weigh more than 13 ounces are automatically upgraded to Priority Mail, with no additional cost to you. Other than the complimentary Priority Mail upgrade, no expedited shipping options are available.
Because we want to save cost on shipping, we ship via first-class mail, without tracking or insurance. If you believe your package may have been lost, or want to know whether it shipped, please contact us here.
3) What is Storyville’s refund/exchange policy?
At Storyville, we stand by our designers and our products. If you are not satisfied with your purchase, you can return any item in its original condition within 30 days of purchase and exchange it for another item or equal or lesser value. Unfortunately, we do not accept returns, but we are happy to make exchanges or issue an online credit. Contact us here if you plan to exchange a tee so we can make sure we have the correct size in stock.
Although we use top-quality tee shirts and print our own items locally, we do make mistakes. If you believe you have received a defective item, please contact us here.
Most of the shirts are 100% cotton and will shrink in the dryer, so please keep that in mind when purchasing.
The “female cut” tees are fitted and a fair bit smaller than the regular “unisex” cut, which is your good ole standard t-shirt cut. For example, a “female large” is closer to a “unisex small” in width, but it is shorter in length and the sleeves are capped.
4) What is a flash sale? When will items ordered from a flash sale ship? How can I find out when there is a flash sale happening?
We hold flash sales every few weeks on StoryvilleApparel.com. We pick a few tees and cut the price dramatically for only 24 to 72 hours (depending on the sale).
If you order tees through our flash sale, it may take up to two weeks to receive your items. We get so many orders that it takes a while to fill them! But you get a sweet deal, so win-win!
If you want to be one of the first people to know about our flash sales, subscribe to our e-mail newsletters. Simply enter your e-mail in the subscribe box at the bottom of the home page. Click here to go to the home page.
5) Where do your designs come from?
Almost all of our new designs come from our online design contests. Generally speaking, each tee shirt design contest runs for two weeks and features a $1,000 top prize. The winning designs always become Storyville tees or kids clothes. We also often convert non-winning designs into Storyville Apparel. Click here to find out about the latest contest and to read about the contest rules.
6) Can I sell a design to Storyville?
Almost all of our new designs come from our online design contests. But we can also sometimes purchase designs a la carte. If we buy your design, you'll receive a one-time payment and we then will own the design outright. We do not pay royalties to artists on designs. Think you have a hot new design that we would love? Shoot us an e-mail at email@example.com. Please understand that we receive hundreds of submissions each year, and we purchase very few of the designs submitted to us. Only the best designs make it onto Storyville tees and kids clothes.
7) Can I get Storyville to screen print my tee shirts, kids clothes and baby clothes?
Right now, we are not taking any screen printing orders from new customers. We regret that we cannot provide this service at the moment, but we're spending all of our printing time keeping our retail shops' shelves stocked.
8) Can I be a model for Storyville?
If you’d like to help Storyville celebrate all the local goodness that we come across by sharing your modeling or photography talents, you can get in touch with us via e-mail here.
The best way to stay up to date with upcoming photo shoots is to follow us on Facebook and Twitter -- we announce upcoming photo shoots there. Give our Facebook pages a like: click here for New Orleans and here for Baton Rouge. Follow us on Twitter here.
9) Where are the shops? What are the hours? And how do I get in contact with Storyville Baton Rouge or Storyville New Orleans?
Click here to get shop locations, hours and contact information for the Storyville shops in Baton Rouge, New Orleans and Metairie.
10) Still have any more questions? Send us an e-mail.
If we haven't been able to answer your question or questions yet, feel free to send us an e-mail. Click here to e-mail us.
If you have a question for a specific shop, you can e-mail them directly. If you're from the Baton Rouge area, send an e-mail to Storyville.BatonRouge@gmail.com. If you're from the New Orleans area, send an e-mail to Storyville.NewOrleans@gmail.com. If you have a question for our Lakeside kiosk, send an e-mail to Storyville.Lakeside@gmail.com.